Shipping policy
Shipping policy
All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. During high volume shipping times and logistical issues, our delivery providers may have longer than expected service times that are outside of our control.
Domestic Shipping Rates and Estimates
Shipping charges for your order will be calculated and displayed at checkout.
|
Shipping option |
Estimated delivery time |
Price |
|
Free Shipping (Domestic) |
2 to 5 business days |
$0 |
| UPS Expedited Shipping | Options available from 1 to 3 business days | Calculated at checkout |
In-store Pickup
You can take advantage of free local pickup at our store located at 1421 34th Avenue Suite 100, Seattle WA 98122. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 1 business days. We will send you an email when your order is ready along with instructions.
Our in-store pickup hours are the same as our store hours. Please have your order confirmation email with you when you come.
International Shipping
We offer international shipping to most countries.
Shipping charges for your order will be calculated and displayed at checkout.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Nido is not responsible for these charges if they are applied and are your responsibility as the customer.
How do I check the status of my order?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within X days of receiving your shipping confirmation email, please contact us at rita@nidoseattle.com with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount. Customers are responsible for paying for return shipping. Please see our full return policy for more information.
In the event that your order arrives damaged in any way, please email us as soon as possible at rita@nidoseattle.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at rita@nidoseattle.com .